Frequently Asked Questions
Everything you need to know about Pfister home products, orders, and services.
What is the standard shipping timeframe for furniture and home decor?
Most in-stock items ship within 3-5 business days. Larger furniture pieces may require scheduled freight delivery, which typically arrives within 2-3 weeks depending on your location.
Does Pfister offer a warranty on home hardware and fixtures?
Yes, we provide a limited lifetime warranty on the finish and function of our faucets and hardware, ensuring your home remains beautiful and functional for years to come.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and 'Final Sale' items are not eligible for return.
Are your products compliant with lead-free and environmental safety standards?
Absolutely. All Pfister plumbing and kitchen products meet or exceed industry safety standards, including NSF/ANSI 61 requirements for lead-free compliance.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your Pfister account and visit the 'Order History' section for real-time updates.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.